Terms of Service

1Who we are and what the App does

Ages Shop is an online shop for browsing products, saving favourites, building a cart and placing orders for delivery in Ghana. We operate the App and sell or arrange the sale of the products shown in it.

Ages Shop is part of the wider Ages family of apps. These Terms apply only to Ages Shop. Other Ages apps have their own terms.

2Eligibility

You must be at least 18 years old, or have the legal capacity to enter into a binding contract where you live, to place an order. If you are under 18, you may only use the App with the involvement and consent of a parent or guardian.

You must give accurate information and keep it up to date.

3Guest use and your account

You can browse and build a cart as a guest. To place an order you need an account. You can create one with your email and a password, or sign in with Apple or Google.

When you create an account from a guest session, your cart and saved items are kept and moved to your account. If you sign in to an account you already have, we add the items from your guest cart to it.

You are responsible for keeping your sign-in details secure and for everything that happens under your account. Tell us promptly at the address below if you think someone else has accessed it. We may require you to confirm your email address before an account is fully active.

4Products, descriptions and prices

We try to describe products, show photos and display prices accurately, but photos and colours are illustrative and small differences may occur.

All prices are shown in Ghana cedis (GH₵) and may be subject to applicable taxes and the delivery fee shown at checkout. Prices and availability can change at any time, and a product may be out of stock.

If we discover a pricing or description error, we may cancel the affected order and refund you in full, or contact you to confirm whether you still wish to buy at the correct price.

5Placing an order

When you tap Checkout you are making an offer to buy the items in your cart. Your order is only accepted when we confirm it. We may decline or cancel an order, for example because of stock, suspected fraud, an error, or an address we cannot deliver to.

The total is calculated by our systems from the current price of each item plus delivery. The amount shown at checkout is the amount you will be asked to pay. Orders awaiting payment show as pending.

6Payment

Payments are processed by our payment partner, Paystack. We do not see or store your full card details or mobile money PIN. Paystack's own terms and privacy policy apply to the payment itself.

An order is not confirmed until payment succeeds. If a payment fails or is not completed, we may cancel the order. If you are charged but no order is confirmed, contact us and we will resolve it or refund you.

7Delivery

We deliver to addresses we serve in Ghana. A delivery fee applies and is shown before you pay. Delivery times shown in the App are estimates, not guarantees, and may be affected by location, weather, traffic or events outside our control.

Please give a complete and correct address and phone number. We are not responsible for failed or delayed delivery caused by incorrect details or by no one being available to receive the order. Ownership and risk in the products pass to you when they are delivered to you.

8Returns, refunds and cancellations

Cancelling. You may ask us to cancel an order before it has been dispatched. Contact us as soon as possible.

Returns. You may return most items within 7 days of delivery if they are unused, in their original packaging and in the condition you received them. To start a return, contact us at the address below with your order details.

Items we cannot take back unless faulty: items that have been opened or used for hygiene or safety reasons (for example beauty and personal-care products), made-to-order items, and items damaged by misuse.

Faulty or wrong items. If an item arrives damaged, faulty or not as described, tell us within 7 days of delivery and we will repair, replace or refund it, including the delivery fee where the fault is ours.

Refunds are made to the original payment method, normally within 10 business days after we receive and check the returned item. Nothing in this section limits any rights you have under applicable consumer protection law.

9Acceptable use

You agree not to:

• use the App for anything unlawful, fraudulent or abusive;
• place orders using stolen or unauthorised payment methods, or abuse promotions, refunds or returns;
• attempt to interfere with, probe or bypass the security of the App or its systems;
• scrape, copy, resell or reverse engineer the App, its catalogue or its content;
• create accounts by automated means or misuse anonymous guest sessions.

10Our content and intellectual property

The App, including its design, text, graphics, logos, product photos and software, belongs to us or our licensors and is protected by intellectual property laws. We give you a personal, limited, non-exclusive, non-transferable licence to use the App for its intended purpose. You may not copy, modify or distribute it except as these Terms allow.

11Third-party services

The App relies on services provided by others, including Supabase (hosting, database and authentication), Paystack (payments), and Apple and Google if you choose to sign in with them. Your use of those services is also subject to their terms. We are not responsible for services we do not control.

12Your privacy

How we collect and use personal information is described in our Privacy Policy, which forms part of these Terms. In short, we process your account details, cart, saved items and order history to run the shop and deliver your orders.

13Deleting your account and ending use

You can delete your account at any time in the App under Me, then Delete account. This permanently removes your account, cart, saved items and order history from the App. Where the law requires us to keep certain records, we will keep only what is needed and for as long as required.

We may suspend or end your access if you break these Terms, if we suspect fraud, or if needed to protect users or the App. Sections that by their nature should continue after termination will continue.

14Availability and disclaimers

We work to keep the App available and accurate, but it is provided "as is" and "as available". We do not promise it will be uninterrupted, error-free or free of harmful components, and we may change, suspend or discontinue features at any time.

15Limitation of liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, data or goodwill, arising from your use of the App. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or your statutory rights as a consumer.

16Governing law and disputes

These Terms are governed by the laws of the Republic of Ghana. We encourage you to contact us first so we can try to resolve any complaint informally. If we cannot, the courts of Ghana will have jurisdiction, subject to any mandatory consumer rights you have elsewhere.

17Changes to these Terms

We may update these Terms from time to time. When we make an important change we will show the new version in the App and update the effective date above. If you keep using the App after a change takes effect, you accept the updated Terms. If you do not agree, you can delete your account.

18Contact us

Questions, complaints, returns or account requests: oforirockson@proton.me.